WELCOME TO ROMEGIFTSHOP.COM!!! Here at ROMEGIFTSHOP.COM, our goal is to bring a piece of Rome and Italy to you where ever you are in the world! 9 good reasons to shop with us: # 1 When shopping with RomeGiftShop.com, you have a 30-day money back guarantee. If for some reason you want to return your order, you can do so for a refund minus any shipping fees. For items like Roman sandals, clothing, helmets, armour, shields, swords, you have 48 hours from when you receive them to contact us in case you want to return them... and they must be unused and in perfect condition. # 2 We are rated 5 stars for our customer service and products in Yahoo Store. # 3 We answer back to your emails the same day, and we always return your calls immediately. You can reach us by phone at 928-565-7550 # 4 We give you the best quality products for the best prices. # 5 We accept credit cards on-line (Visa, Mastercard, Discover and American Express)and we also accept money orders and checks. You can choose your payment method when you are checking out in the shopping cart. # 6 Our site is hosted by Yahoo Store and has 128-bit SSL encryption that guarantees you safe e-commerce and online payments across the internet. # 7 Even in this digital age with computers and modems, we strongly believe in the human touch for our valuable customers. We try harder to make you happy, so that you will always come back!:) # 8 We ship your gift directly to the recipient! We also add your personalized greeting in a flyer to the receiver of the gift... FREE! ... so you don't need to ship your gift again! And of course we ship without any invoice! All you need to do is let us know that your order is 'for a gift'!! #9 We have been in business on the Web since 1999... ***With returned orders over $100.00, please note there is a 10% restocking fee. With oversized items, shields and armour, tridents, wrought iron racks and shelves, large statues, there is a 20% re-stocking fee, with returned custom leather items there is a 25% re-stocking fee.*** ***A $5.00 processing fee is charged to all orders that are cancelled after the order has been placed, and before the order has been shipped.*** NOTE: Please remember that although we do everything we can do to insure fast delivery, the first class and priority shipping time frames are estimated shipping time frames. Delivery dates can vary due to things completely out of our control, like the courier taking extra time to deliver orders. The only guaranteed shipping time frame is guaranteed express. If you'd like to contact us: RomeGiftShop.com - Web Trade Inc. (Please make checks to Web Trade Inc.) P.O. BOX 6303 Kingman AZ. 86402 U.S.A. phone: 928-565-7550 IMPORTANT 1) We don't have a paper catalogue (our catalogue is the webstore) 2) Please do not call us soliciting business... use our email. info@romegiftshop.com ***FREE POSTCARDS MAILED FROM ROME!!!*** For all the products that state there is a "FREE POSTCARD MAILED ROME", while items ordered are received in a matter of a days, please do allow 2-3 weeks for delivery of postcards as they are personalized and mailed from ROME, ITALY!*** *WIN A FREE ROUND TRIP TICKET TO ROME!!!* With any order at ROMEGIFTSHOP.com you are automatically enrolled to win a round trip ticket from New York City to Rome! Periodically we draw a LUCKY name... E potresti essere proprio tu....(AND IT COULD BE YOU!!!!) How to return an Item Before shipping, please verify that your return meets the following requirements: 1) you have sent us a return request by e-mail 2) the item was not used 3) the item is in the same condition in which it was originally sent 4) the item is in its original packaging 5) YOU ARE WITHIN 30 DAYS OF RECEIVING ORDER 6) shipping fees to you and back to us are not refundable 7) if an item was damaged in shipping, you must contact us immediately, the day or after order is received, by phone or by e-mail, and we will let you know exactly what to do to receive replacement item or refund. Do NOT ship the item back to us without contacting us as we insure the items and we must follow procedures for replacement insurance, and we will take care of you from our end. ABOVE CONDITIONS MUST BE MET TO RECEIVE REFUND/EXCHANGE. If you are not satisfied with your order, you may return (at your expense) your unused item within 30 days from the date of delivery to: Web Trade Inc.) P.O. BOX 6303 Kingman AZ. 86402 U.S.A. NOTE: YOU MUST RETURN WITH TRACKING # SO THAT YOU CAN VERIFY THAT YOUR RETURN WAS RECEIVED. ALSO, WITH BREAKABLE ITEMS, YOU MUST INSURE PACKAGE IN CASE OF DAMAGE DURING SHIPPING AS YOU ARE RESPONSIBLE FOR FILING CLAIM IF RETURN IS BROKEN IN SHIPPING BACK TO US. Refunds When we receive your return package, we will immediately check to see if your item meets the requirements stated above. If so, we will send you a return notice, indicating that your return has been accepted and a receipt by email for your refund. When returning items that are wearable (example: helmets, cuirasses, shoes, custom leather items, t-shirts, etc) you have 48 hours from when you receive the merchandise to let us know that you want to return the item and there is a 10% restocking fee if the item is returned. You must call us first so that we can authorize the return, and please remember that shipping fees are not refundable. WITH ORDERS THAT COME WITH FREE POSTCARDS MAILED FROM ROME, RETURNED ORDERS ARE CHARGED $5.00 FOR THE POSTCARD MAILED FROM ROME! FOR INTERNATIONAL ORDERS, SHIPPING TIME-FRAMES ARE NOT GUARANTEED. THE SHIPPING TIMES ARE APPROXIMATE. DUE TO STRICTER CUSTOM INSPECTIONS, INTERNATIONAL SHIPPING CAN NOW BE LONGER AND SOME DELAYS ARE EXPECTED. IN EVENT OF INTERNATIONAL CUSTOM DELAYS, THEY ARE NOT IN OUR CONTROL. WE ARE NOT RESPONSIBLE FOR ANY CUSTOM DELAYS, AND SHIPPING ESTIMATIONS ARE ONLY APPROXIMATE. INTERNATIONAL ORDERS CAN NOT BE RETURNED DUE TO DELAYS IN SHIPPING AND INTERNATIONAL CUSTOMERS MUST PLEASE MAKE NOTE OF THIS BEFORE ORDERING. OUR POLICY: Our main goal is to satisfy our customers and make you happy with our UNIQUE GIFTS. We give a 30 day money back guarantee (minus shipping)for all of our products with these understandable exceptions: CD's, Videos, and DVD's cannot be returned if opened and used, and the Postcards from Rome can not be returned because they are personalized and mailed from Rome. And any type of shoes or clothes cannot be returned. (The exception for clothing is that we need to have a communication of return within 24 hours from when you receive these items IF NOT WORN). Shipping and Handling rates in the U.S.A. are: First Class Mail............$6.50 for 1 item, $7.50 for 2, $8.50 for 3, etc. 2-3 Day Priority Mail... $8.50 for 1 item, $9.50 for 2, $10.50 for 3, etc. 2 day Express.......starts at $24.95, and then can go up according to weight and destination of order. ***Express orders are shipped signature required unless you specify you want your signature waived.*** Our shipping rates includes also Handling Fees. International Shipping rates are: First Class Mail/Global Priority/Express.....Depends on the weight and destination of the order. We will weigh your order, and then e-mail you back giving you your shipping options. FOR YOUR CONVENIENCE, WE ACCEPT VISA, MASTERCARD, AMERICAN EXPRESS, DISCOVER, MONEY ORDERS, AND PERSONAL CHECKS!! ROMEGIFTSHOP.COM CUSTOMER INTERNET PRIVACY STATEMENT: Protecting your privacy is important to us. We hope the following statement will help you understand how ROMEGIFTSHOP.COM collects, uses and safeguards the personal information you provide to us on our site. I.We collect e-mails from our visitors that download our free gift. II. We absolutely DO NOT SHARE OR SELL any information we collect. We only collect information to complete a transaction. We will use personal information (such as name, address, survey responses and e-mail addresses) that we collect to further market our own products. We do not disclose any personal information to a third party for marketing purposes. There are no other uses for collecting information. III. We only collect e-mails for promoting our future products. IV. This is how we handle our consumer inquiries about information or privacy policy. We provide an easy contact point for consumers who want further information about our privacy policy: info@romegiftshop.com phone:928-565-7550 We will provide clear answers to consumers' questions about the privacy of the information we collect. We have a customer service process in place that allows consumers to correct their account or transaction information. V. We protect your information online. Our site uses the industry standard Secure Sockets Layer (SSL) protocol that encrypts personal information being transferred over the Internet. VI. If we ever need to make changes to our privacy policy, consumers can find those changes in our INFO section in ROMEGIFTSHOP.COM